Family law firm answering service · 24/7 AI intake
ServiceHawk is a family law intake answering service: Bella answers your firm's phone 24/7 — in English and Spanish — runs a gentle, structured family-law intake, and flags safety concerns urgent for a same-day attorney callback.
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Family law calls come at the worst hours — because that's when families fall apart.
What Bella collects on a family law call. Built around your intake sheet.
What a custody intake sounds like. Answered as your firm.
Example call. Want to hear it answer your firm? Try the live demo or call (954) 440-7749.
Voicemail, a message service, or real family-law intake?
| What the caller gets | Voicemail | Generic answering service | ServiceHawk (Bella) |
|---|---|---|---|
| Answered at 10 PM on Sunday | — | Yes | Yes |
| Your firm's family-law intake questions | — | Message-taking only, at most a basic script | Yes — matter type, urgency, counsel, conflicts |
| Safety concerns flagged urgent | — | Depends on the operator | Yes, on every call |
| Safe-callback preferences recorded | — | Rarely asked | Yes, on every call |
| English and Spanish | — | Varies by provider and shift | Yes, same voice, no transfer |
| Legal advice or case predictions | — | — | Never — by design |
We haven't named specific answering-service competitors here because their scripts and staffing vary; the middle column describes traditional human message-taking services generally. ServiceHawk pricing is custom, based on your call volume and needs — ask in the demo.
One receptionist. Your entire family-law intake desk.
Keep your number. We set Bella up on it this week, scripted with your firm's intake questions, matter types, and safety protocol. Nothing changes for your clients.
She answers 24/7. English and Spanish. Warm, unhurried, and never a source of legal advice — she collects matter type, urgency, existing counsel, conflict-check names, and safe-callback instructions.
Attorneys get the summary instantly. Every call documented and delivered the moment it ends. Safety concerns and time-sensitive matters are flagged at the top, so they never sit until morning.
Questions family law firms ask.
Bella is scripted for family law specifically: she acknowledges what the caller shares, never rushes, never pries for detail the intake doesn't need, and never offers opinions on the marriage, the other parent, or the case. Callers who want to say less can say less — she collects the minimum your attorney needs to call back prepared. Many callers actually find it easier to say hard things to a calm, non-judgmental voice at midnight than to leave them on a voicemail.
Safety comes before intake. If a caller describes immediate danger, Bella tells them to hang up and call 911 first. Otherwise she asks whether it is safe to continue, records the safety concern, asks how and when the caller can safely be reached, and flags the entire summary urgent so your attorney sees it at the top of the queue — not buried under routine messages.
No. Bella never advises a caller on custody chances, alimony, filing strategy, or anything else, and she never quotes fees or promises outcomes. She collects the facts — matter type, urgency, county, existing counsel, safety concerns — and tells the caller an attorney will review everything and call back.
Every call is answered under your firm's name, and the intake summary goes only to the destinations your firm designates. Bella also asks each caller how they can safely and privately be reached before anyone from your office calls or texts back — a step that matters when a caller shares a phone plan, a home, or a car with the person they are calling about.
Bella does not run intake on them. She takes the caller's name, who they say they are, and a precise message, then flags it for your team so you can run your conflict check and decide who responds. Opposing counsel calls are marked clearly rather than mixed in with prospective-client intakes.
Yes. Bella runs the full family-law intake in English, or Spanish depending on the caller — no transfer, no hold, no separate bilingual line. In South Florida family law, that is often the difference between an intake and a hang-up.
For most firms, no — it covers nights, weekends, lunch hours, and overflow so nothing lands in voicemail while your staff handles business-hours intake and everything after the first call. Some solo family lawyers do run it as their only front desk. Pricing is custom, based on your call volume and needs.
Live demo
Tell us your practice area. Bella calls you back answering as your firm and runs a sample family-law intake — or we email you the demo links instead. Your choice.
ServiceHawk