Privacy Policy

Service Hawk Systems LLC, doing business as ServiceHawk AI ("we," "us," or "our"), located in Miramar, FL, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at servicehawkai.com and use our services.

1. Information We Collect

We collect information you provide directly to us through our contact form, including:

• Full name
• Email address
• Phone number
• Business name
• Any additional information you choose to include in your message

We also automatically collect certain information when you visit our website, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses
• Information collected through cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact you about our AI voice agent, chatbot, and review automation services
• Send you relevant communications about our services, updates, and offers
• Improve and optimize our website and user experience
• Analyze usage trends and website performance
• Comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Trusted third-party tools that help us operate our business, such as CRM platforms, email marketing services, and analytics providers. These providers are contractually obligated to protect your information.
• Legal requirements: When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In connection with any merger, acquisition, or sale of company assets, your information may be transferred as a business asset.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. Our website uses SSL encryption to secure data transmitted between your browser and our servers.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

You have the right to:

• Opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly
• Request access to the personal information we hold about you
• Request deletion of your personal data by contacting us at hello@servicehawkai.com
• Request correction of any inaccurate personal information

6. Cookies

Our website uses basic analytics cookies to understand how visitors interact with our site. These cookies collect anonymous usage data such as pages visited, time on site, and general geographic location.

You can disable cookies through your browser settings. Please note that disabling cookies may affect certain functionality of our website.

7. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you voluntarily provide your information through our forms or opt in to communications.
• Contract performance: When processing is necessary to deliver the services you have purchased or requested.
• Legitimate interests: When processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring security, provided these interests do not override your rights.
• Legal obligation: When we are required to process your data to comply with applicable laws or regulations.

8. International Data Transfers

Your information is primarily stored and processed in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the US where our servers are located. By using our services, you consent to the transfer of your information to the United States. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

9. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the appropriate supervisory authority within 72 hours of becoming aware of the breach, where feasible. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify affected individuals without undue delay. Notification will include the nature of the breach, the likely consequences, and the measures taken or proposed to address the breach.

10. Children's Privacy

Our services are designed for businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 18, please contact us at privacy@servicehawkai.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.

Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

hello@servicehawkai.com