Pricing guide · Verified August 2026
Smith.ai's virtual receptionist plans start at $300/month for 30 calls; their AI Receptionist starts free for 25 calls, then from $150/month. Most of the real bill comes from per-call add-ons — booking, routing, intake, Spanish — billed on top. Here is every published number, verified.
Compare with a live demoAll Smith.ai figures below are per Smith.ai's published pricing as of August 2026.
The short answer, before the tables. Two products, two price lists.
Virtual Receptionist plans. The human-answered tier.
These are Smith.ai's flagship live-agent plans. Per Smith.ai's published pricing as of August 2026, every plan is month-to-month with no setup fee, spam calls that pass Caller ID are not charged, and a 10% discount applies if you commit to 12 months.
| Plan | Monthly price | Calls included | Overage per call |
|---|---|---|---|
| Starter | $300 | 30 | $11.50 |
| Basic | $810 | 90 | $10.50 |
| Pro | $2,100 | 300 | $8.50 |
| Enterprise | Custom | Custom | Custom |
That works out to $10/call on Starter, $9/call on Basic, and $7/call on Pro before any add-ons or overage. Starter includes 1 free transfer destination, Basic 2, and Pro 10; extra destinations are $15/month each.
AI Receptionist plans. The automated tier.
Smith.ai also sells a self-serve AI answering product with its own price list. Per Smith.ai's published pricing as of August 2026, Pro and Enterprise are tiered by monthly call volume, so the same plan name has several prices:
| Plan / tier | Monthly price | Calls included | Overage per call |
|---|---|---|---|
| Free | $0 | 25 | $3.00 |
| Pro — 75 calls | $150 | 75 | $2.50 |
| Pro — 150 calls | $270 | 150 | $2.30 |
| Pro — 300 calls | $500 | 300 | $2.17 |
| Enterprise — 300 calls | $500 | 300 | $2.17 |
| Enterprise — 500 calls | $800 | 500 | $2.10 |
| Enterprise — 1,000+ calls | Custom | 1,000+ | Custom |
All AI tiers list 24/7 answering, recording, transcription, and scheduling; Enterprise adds full-service setup, custom AI prompting, and a dedicated success manager, per the published feature guide.
The add-on fees. Where the bill actually grows.
On the Virtual Receptionist plans, most of the features a busy business needs are billed per call, on top of the monthly plan. Per Smith.ai's published pricing as of August 2026:
| Add-on | Fee | Billed |
|---|---|---|
| Appointment booking | $1.50 | Per call |
| Complex call routing | $1.50 | Per call |
| Extended intake (6 extra questions) | $1.50 | Per call |
| Dedicated Spanish line | $1.00 | Per call |
| Accept payments | $1.00 | Per call |
| Third-party intake | $1.00 | Per call |
| Custom calendaring | $1.00 | Per call |
| SMS/Slack transfer notifications | $0.50 (+$0.25 per extra "ping") | Per call |
| Text & email follow-up | $0.50 | Per call |
| Conflict checks | $0.50 | Per call |
| Accept collect calls | $0.50 | Per call |
| Additional CRM integrations (first is free) | $0.50 | Per call, per CRM |
| Custom extended intake questions | $0.25 | Per question |
| Call recording & transcription | $0.25 | Per call |
| Business caller ID (outbound) | $10.00 | Per month |
| Additional transfer destinations | $15.00 | Per month, each |
| Call tracking numbers | $5.00 | Per month, per number |
To be fair to Smith.ai: lead screening, qualification, basic intake, 24/7 staffing, and the first CRM integration are included at no extra charge, and they publish all of these fees openly — that transparency is genuinely better than most of the answering-service industry.
What actually drives your total cost.
Call volume vs. plan quota. Overage on the human plans runs $8.50–$11.50 per call. A seasonal spike — storm season for a South Florida roofer, tax season for an accountant — can push a $300 plan well past its sticker price in a single month.
Which add-ons you enable. The add-ons apply to qualifying calls. Using Smith.ai's own published rates: a Starter customer who wants appointment booking ($1.50), recording ($0.25), and SMS notifications ($0.50) on all 30 included calls adds $67.50, bringing the illustrative month to $367.50 before any overage — roughly $12 per call instead of the $10 headline rate.
Language coverage. Spanish answering is a $1.00-per-call add-on on the human plans, billed on top of your monthly rate.
Human vs. AI tier. The AI plans are far cheaper per call ($1.60–$3.00 published range) than the human plans ($7–$11.50). The trade-off is which calls each tier can fully resolve for your specific business — something you can only judge by hearing it handle your calls.
When Smith.ai fits — and when ServiceHawk AI is the better call.
Honest take: if you specifically want North America-based human receptionists, you value a big-brand vendor with published national pricing, and English (plus paid Spanish) covers your callers, Smith.ai is a legitimate option with unusually transparent fees.
Smith.ai pricing FAQ.
Competitor figures reflect published pricing as of August 2026 — plans and rates change; confirm current pricing on each provider’s site.
Per Smith.ai's published pricing as of August 2026, human virtual receptionist plans run $300/month for 30 calls (Starter), $810/month for 90 calls (Basic), and $2,100/month for 300 calls (Pro), with custom Enterprise pricing. Their separate AI Receptionist product has a free tier (25 calls/month), a Pro plan from $150/month for 75 calls, and an Enterprise plan from $500/month for 300 calls.
Per Smith.ai's published pricing as of August 2026, virtual receptionist add-ons are billed per call on top of the plan: appointment booking $1.50, complex call routing $1.50, extended intake $1.50, dedicated Spanish line $1.00, accept payments $1.00, third-party intake $1.00, custom calendaring $1.00, SMS/Slack notifications $0.50, text and email follow-up $0.50, conflict checks $0.50, call recording and transcription $0.25, and $0.50/call for each CRM integration beyond the first. Monthly add-ons include $10 for outbound business caller ID, $15 per additional transfer destination, and $5 per call tracking number.
No. Per Smith.ai's published pricing FAQ as of August 2026, spam and unsolicited sales calls do not count toward your quota as long as the lines you forward pass Caller ID.
Per Smith.ai's published pricing as of August 2026: no setup fees, month-to-month billing with no long-term contract, a 10% discount if you subscribe for 12 months, and a 30-day money-back guarantee that refunds your plan and add-ons up to $1,000 (overage calls beyond your quota are excluded from the guarantee).
ServiceHawk AI does not use a public per-call add-on menu. Pricing is custom, quoted to your actual call volume and needs, and includes trilingual answering (English and Spanish), appointment booking, and call summaries as part of the service rather than as itemized per-call fees. You hear the AI answer for your business in a live demo before you pay anything, and there is a 30-day money-back guarantee.
Live demo
Tell us about your business. Bella calls you back and demos the greeting in English, or Spanish — or we email you the demo links instead. Then you get a custom quote built for your call volume. Your choice.
ServiceHawk