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AI receptionist · Plumbers · South Florida

AI receptionist for plumbers: answer every call, even at 2 AM

Bella is ServiceHawk's AI receptionist for plumbing companies. She answers your line 24/7, sorts a clogged drain from a real flood, and gets the job on your schedule. Plans start at $99 a month, live the same day.

See plans from $99/mo Call the demo: (954) 417-1740

No card to hear the demo. No setup fee. Cancel anytime.

New callTuesday, 2:14 AM
Caller: Dave M. · (954) 555-0142
Reason: Pipe burst under kitchen sink, water actively leaking
Shutoff: Found and closed by caller
Handled: Flagged urgent, transferred live to on-call tech
⚑ Live transfer sent · summary emailed to owner
24/7 answering Live transfer Live same day

The calls that make or break a plumbing company

Burst pipe at 2 AM.Water is spreading across a kitchen floor and the homeowner is calling every plumber in the area until one picks up. Voicemail loses that job before it even starts. Bella answers, gets the address, confirms the shutoff is closed, and either transfers the call to you live or books the emergency slot, depending on how you have her set up.
Main line backing up into a tenant's unit on a Friday night.A property manager needs this handled before the weekend, not Monday morning. Bella takes the unit number, the severity, and the property manager's callback number, and gets it in front of you fast instead of sitting in a voicemail box until you're back at your desk.
No hot water the morning before a workday.This caller has already checked two other plumbers' websites. Whoever calls back first with an appointment time usually wins the job. On the Book plan, Bella puts the visit on your calendar while the caller is still on the line.
A slab leak showing up as a rising water bill.These callers are worried and want reassurance as much as a technician. Bella asks about the sound of running water, damp flooring, or a spiking meter, and passes along enough detail that your tech shows up already knowing what to look for.
A jammed disposal in the middle of hosting a dinner.Not an emergency, but the caller wants it fixed before the weekend. Bella books it into your normal schedule and moves on to the next call, instead of leaving it as a message you find at 6 PM.

Watch Bella take a plumbing call

This clip shows Bella handling a plumbing call end to end, from the first ring to a job on the calendar. It runs 48 seconds.

Want to try it yourself instead? Call the live demo: (954) 417-1740

No card needed to hear it. See the full walkthrough at /demo.html.

What Bella does on every call to your plumbing company

Answers on a dedicated number, 24/7.Bella gets her own phone number, so your main line keeps working exactly as it does today. Set up conditional call forwarding and she only picks up the calls your team misses, whether that's during a job, after hours, or on a Sunday.
Sorts the emergency from the routine.We build her around how you already triage calls, so a burst pipe gets treated differently than a slow drain from the first question she asks.
Transfers real jobs to you live.Both plans include live transfer to your phone, so you can pick up the calls worth taking in person while Bella handles the rest.
Books the appointment, on Book plan.Connect Google Calendar, Outlook, iCloud, or Jobber with a private calendar link, and Bella puts the job straight on your schedule while she's still on the phone with the caller. Housecall Pro, ServiceTitan, and Square go through Google Calendar.
Sends a summary after every call.You get an email after each call with what the caller needed, whether it was handled or transferred, and any details your technician will want before showing up.
Texts the caller back, on Book plan.After the call, Bella follows up by text, so the caller has a written confirmation of what was booked instead of just a memory of a phone call.

Two plans, priced for a plumbing company

Answer

$99/mo

24/7 answering on a dedicated number, live transfer to your phone, an email summary after every call, and 400 minutes a month included.

Book

$149/mo

Everything in Answer, plus appointment booking straight into your calendar and a text follow-up sent to the caller, with 1,000 minutes a month included.

Two plans, no surprises. Answer runs $99 a month: 24/7 answering, live transfer to your phone, a summary email after every call, and 400 minutes included. Book runs $149 a month and adds calendar booking plus a text back to the caller, with 1,000 minutes included. Go over your minutes and it's $0.25 each. Need a second number for a second crew or a different service area? That's $19 a month. Want the text follow-up added to Answer instead of moving up to Book? That's $29 a month on top. No setup fee, month to month, cancel anytime.

Compare plans and sign up

How it goes live on your number

Pick a plan and pay at /plan.html. Answer or Book, whichever fits how you want calls handled.

Check your email. You'll get your new dedicated number and nine quick questions about your services, service area, and how you want emergencies handled.

Forward your line. Conditional call forwarding sends only your missed calls to Bella, so your existing setup keeps working underneath her.

She's live the same day. Every call gets answered, sorted, and summarized starting immediately, with booking active if you picked Book.

Built for South Florida plumbing companies first

ServiceHawk is run out of South Florida, and plumbing companies here deal with year-round service calls, storm season spikes, and a market where the first business to call back usually gets the job. If you run other trades alongside plumbing, we've built pages for those too: HVAC, roofing, and electrical.

While you're setting up your phone, get your business listed free on South Broward Pros, the local directory ServiceHawk built to help South Florida home service companies get found.

Common questions plumbing company owners ask

Can an AI receptionist actually book a plumbing job, or just take a message?

On the Book plan, Bella puts the job on your calendar while she is still on the phone with the caller, using whatever calendar you connect: Google Calendar, Outlook, iCloud, or Jobber through a private calendar link. Housecall Pro, ServiceTitan, and Square route through Google Calendar. On the Answer plan she qualifies the caller and sends you a full summary by email, then transfers the calls you want live.

What happens on a real emergency, like a burst pipe at 2 AM?

Bella answers on the first ring, day or night, because she is never off shift. She asks what is happening, where the water is going, and whether the shutoff has been found, then either transfers the call to you live or books the emergency slot straight onto your calendar, depending on your plan and how you set up escalation.

Does Bella know the difference between a drain clog and a burst pipe?

Yes. When we set her up, we build her around your services and how you already triage jobs, so she asks the right follow-up questions for each type of call and routes urgent ones differently from routine ones. A slow drain gets scheduled normally. Water spraying into a kitchen gets flagged and handled as the emergency it is.

How fast can Bella start answering calls for my plumbing company?

The same day. Pick a plan at /plan.html, pay, and you get an email with your new number and nine quick setup questions. Forward your line to that number and Bella is live. Conditional call forwarding means she only picks up the calls you miss, so nothing changes about how your phone works when someone on your team answers directly.

Will my customers know they are talking to an AI?

She introduces herself and handles the call like a receptionist who knows your business, not a phone tree. We do not script her to hide what she is, and most callers care more about getting their pipe fixed than about who or what picked up the phone.

Built by a local owner, not a call center. Hear Bella work before you commit: call (954) 417-1740, or see plans at /plan.html.