AI receptionist · HVAC · South Florida
Bella is ServiceHawk's AI receptionist built for HVAC contractors. She answers every call at once, even when a heat wave has your phone ringing off the hook, and gets the job on your schedule. Plans start at $99 a month, live the same day.
See plans from $99/mo Call the demo: (954) 417-1740No card to hear the demo. No setup fee. Cancel anytime.
24/7 answering on a dedicated number, live transfer to your phone, an email summary after every call, and 400 minutes a month included.
Everything in Answer, plus appointment booking straight into your calendar and a text follow-up sent to the caller, with 1,000 minutes a month included.
Pricing is flat either way. The Answer plan is $99 a month and covers 24/7 call answering, live transfer, an email summary of every call, and 400 minutes. Step up to Book at $149 a month and Bella also books the appointment on your calendar and texts the caller back, with 1,000 minutes included. Minutes past that run $0.25 apiece. A second dedicated number, useful if you run separate residential and commercial lines, is $19 a month. If you stay on Answer but still want the text follow-up, add it for $29 a month. There's no setup fee, and you can cancel whenever you want.
Compare plans and sign upChoose Answer or Book at /plan.html. Pay, and the setup starts right away.
Answer nine setup questions by email. Services, service area, brands you service, and how emergencies should be escalated.
Forward your line to your new number. Conditional forwarding means Bella only takes the calls your office doesn't answer first.
Go live the same day. Calls get answered, sorted by urgency, and summarized right away, with booking turned on if you chose Book.
South Florida HVAC companies deal with a season that barely ends, and a phone that rings hardest on the days you're already slammed. If your company also handles other trades, we've written pages for those too: plumbing, roofing, and electrical.
Also worth doing while you're at it: claim a free listing on South Broward Pros, the local directory ServiceHawk built for South Florida home service companies.
Yes. Bella answers every call as it comes in, so a wave of no-cool calls on a 95 degree afternoon does not put anyone on hold. Each caller gets asked the same qualifying questions and gets a slot or a callback, instead of a busy signal or a full voicemail box.
Yes, because we build her around how your team already triages HVAC calls. A unit that is completely dead gets treated as more urgent than one that is running but losing the fight against the heat, and she asks follow-up questions built around that difference instead of one generic script for every call.
On the Book plan, yes. Connect Google Calendar, Outlook, iCloud, or Jobber with a private calendar link, and Bella books the appointment while the caller is still on the phone. Housecall Pro, ServiceTitan, and Square route through Google Calendar. On the Answer plan she still qualifies the call and emails you a summary.
Bella is on the clock 24 hours a day, so an after-hours no-cool call gets answered the same way a Tuesday afternoon call does. She can transfer it live to whoever is on call, or hold it for the next business day, based on how you set up escalation during setup.
A call center routes your call to whichever agent is free and available, often reading from a general script. Bella is built specifically around your business: your services, your service area, and your own rules for what counts as urgent. She answers every call at once, with no queue, no matter how many calls come in during a heat spike.
ServiceHawk