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AI receptionist · Miami · English · EspaƱol

The AI receptionist built for how Miami actually calls.

ServiceHawk is an AI receptionist for Miami businesses. Bella answers your existing 305 or 786 line 24/7 in English and Spanish — books appointments, takes intake, and sends you a summary of every call. Live on your number this week.

Hear it answer your business

Live demo in minutes. No card. 30-day money-back guarantee.

New callSaturday, 8:47 PM
Caller: Marisol R. · (305) 555-0173
Language: Spanish, switched to English
Reason: AC not cooling, unit in Kendall, wants Sunday visit
Handled: Fully — qualified, address captured, slot booked
⚑ Appointment booked — summary sent to owner
EN · ES 24/7 answering Live this week

In Miami, an English-only phone line turns away most of the market. Bella never does.

Three-quarters of Miami-Dade doesn't default to English at home.Per the U.S. Census Bureau's 2019–2023 American Community Survey, about 75% of Miami-Dade residents age 5 and up speak a language other than English at home — roughly two-thirds speak Spanish. An answering setup that only works in English is a filter on your own customers.
One receptionist, no transfers, no "un momento."Bella doesn't detect a language and route the caller somewhere else. She simply answers in the caller's language from the first word and follows them if they switch mid-call — which, in Miami, they will.

The Miami businesses that bleed the most from missed calls.

Law firms.Injury, immigration, and family-law callers rarely leave voicemail — they dial the next firm in the results. A consultation request at 9 PM in Spanish should become a booked intake, not a missed-call log entry.
Med spas & aesthetics clinics.Miami's med spa market is crowded and appointment-driven. Callers comparing Botox or laser pricing book with whoever picks up. Bella answers during treatments, lunch, and after close, and puts the consult on your calendar.
Dental offices.Front desks juggle checkout, insurance questions, and the phone at once. The new-patient call that rings while your coordinator is mid-checkout is exactly the one that pays for the month.
HVAC — especially in season.When it's 92 degrees and humid, AC failures come in waves and every company's phone rings at once. Bella answers every call simultaneously — no queue — qualifies the job, and books it while your competitors' lines ring busy.
Property management.Tenants report leaks and lockouts at night, in whatever language they speak. Bella takes the report, flags true emergencies to your on-call contact, and logs the rest for the morning — in English, for you.

What a Miami call sounds like. Answered as your business.

Buenas tardes, habla Bella. ¿En qué le puedo ayudar?
Sí, mira, el aire no está enfriando and it's getting really hot in here.
Entiendo, no cooling at all or just not keeping up? ¿Y en qué zona está usted?
Not keeping up. Estoy en Kendall, cerca de la 88.
Perfecto. I can get a technician out tomorrow morning — ¿me confirma la dirección y el mejor número para llamarle?

Example call. Want to hear it answer your business? Try the live demo or call (954) 440-7749.

Your options for answering the phone in Miami.

OptionAfter hoursSpanishEvery call at once
VoicemailMessage only — most callers hang up
Front desk / staffNoIf you hired for itRarelyOne line at a time
Traditional answering serviceYesOften, sometimes as an add-onAlmost neverLimited by staffing
ServiceHawk (Bella)Yes — 24/7Yes, nativeYes, nativeYes — no queue

General comparison of answering approaches, not of any specific vendor. ServiceHawk pricing is custom, based on your call volume and needs — ask in the demo.

How it goes live. Usually within the week.

Keep your number. Bella is set up on your existing 305, 786, or 954 line. Your Google Business Profile, ads, and truck wraps never change.

We build her around your business. Your services, service area, booking rules, pricing questions you do and don't want answered, and who to alert for emergencies.

She answers every call, in the caller's language. Books appointments, runs intake, takes messages, flags urgent calls to a human — and sends you a clean English summary of every conversation.

Questions Miami owners ask us.

Does the AI receptionist speak both Spanish, or just Spanish?

Both, plus English — and natively, not through a translation layer. Bella can open a call and carry the whole conversation in whichever of the two languages the caller uses.

What happens when a caller mixes English and Spanish in the same sentence?

She keeps up. Miami callers switch languages mid-sentence all the time, and Bella follows the caller rather than forcing them to pick one language and stay in it. There is no “press 2 for Spanish” moment.

Do I keep my 305 or 786 number?

Yes. Bella is set up on your existing business line, so the number your customers know — and the one on your Google Business Profile, truck wraps, and invoices — never changes. Nothing about your public listing moves.

Can it handle a Miami summer call spike, like an AC outage wave or storm week?

Yes. Bella answers every call at once — there is no queue and no hold music, whether you get three calls that day or sixty in an afternoon. That is the difference between software and a staffed desk: capacity does not run out when the whole neighborhood's AC dies in August.

What types of Miami businesses is this built for?

The heaviest users are businesses where a missed call is a lost client: law firms, med spas and aesthetics clinics, dental offices, HVAC and home-service companies, and property managers. If your phone rings with real revenue on the other end, it fits.

How fast can this be live on my number?

Typically within the same week. We configure Bella around your business — services, service area, booking rules, escalation contacts — and you hear her handle a test call before anything goes live.

Live demo

Hear it answer. On your phone. In minutes.

Tell us about your business. Bella calls you back and demos the greeting in English or Spanish — built around your business, not a canned script. Or we email you the demo links instead. Your choice.

  • The demo can be run in English or Spanish.
  • Live call now, or email-only — you pick.
  • Calls come from (954) 440-7749, so you know what to expect.
Something went wrong. Email hello@servicehawkai.com and we will handle it manually.

How do you want your demo?

No card. No contract. Live call or email-only — your choice above. Calls come from (954) 440-7749. Texts are sent only when you opt in above.

Built by a local owner, not a call center. 30-day guarantee. Try it for 30 days. If it is not a fit, cancel for a full refund. Details are in the Terms.
You'll hear it work before you ever pay a cent.