ServiceHawk hawk logo ServiceHawk

AI receptionist · Pool service · United States

AI Receptionist for Pool Service Companies

Bella takes every call on your pool company's line, from a Sunday green-pool panic to a routine reschedule, and sends you a write-up the moment the call ends. Plans start at $99 a month, and she is usually live on your number the same day you sign up.

See plans and pricing Call (954) 417-1740

No contract. Cancel anytime. No setup fee.

New callSunday, 9:20 AM
Caller: Priya S. · (954) 555-0176
Reason: Pool turned green overnight, hosting a birthday party Saturday
Handled: Fully, address captured, priority slot booked
Appointment booked, summary sent to owner
24/7 answering Live same day From $99/mo

A pool service call that hits voicemail is a pool service call for your competitor.

Most callers do not leave a message.Only about 13% of calls are actually returned from voicemail messages, according to research on missed calls. See the full breakdown.
A green pool does not wait for Monday.A caller with a party this weekend and a pool that turned overnight is not going to sit on a voicemail box until your office opens.
A voicemail box cannot prioritize anything.It cannot tell a green pool ahead of a party from a routine question about next month's cleaning schedule.

One receptionist, every call, every route.

1
Nobody waits on hold, ever.It does not matter if your crew is out on routes or it is Sunday at dawn, Bella picks up live every single time.
2
She asks the questions a tech actually needs.What the pool looks like, whether it is green, cloudy, or just low, and whether there is an event or deadline behind the call.
3
She sends you a summary after every call.No sorting through a shared voicemail box between routes. You get a clean write-up of who called and what they need.
4
On the Book plan, she puts it on your calendar.Bella checks your real availability, books the visit herself, and texts the caller a confirmation.

The calls that actually come into a pool service line.

The pool turned green overnight, party this weekend.Bella gets the address, the current color, and the event date, then prioritizes it or books it if you are on the Book plan.
The pump or heater stopped working.Caller wants to know how fast someone can come out. Bella captures the equipment issue and how long it has been down.
Storm debris filled the pool overnight.Leaves, branches, and cloudy water after heavy rain. Bella logs the address and how bad it looks, and routes it to your next open slot.
A weekly customer wants to move their cleaning day.Bella checks the calendar, moves the visit, and confirms it, so your office does not have to stop a route to take the call.
A new homeowner wants pool opening service.Bella captures the address, pool size if known, and whether it has been closed for a season, then books the first available opening slot.

What a real pool service call sounds like.

Thanks for calling Blue Water Pool Care, this is Bella. What's going on?
Hi, our pool turned completely green overnight and we're hosting a birthday party Saturday.
Got it. Is it just cloudy or fully green, and when did you last have it serviced?
Fully green. It was fine on our last cleaning two weeks ago.
Okay, I'm going to get you on the schedule for tomorrow so there's time to clear it before Saturday. Can I get your address and the best number for a confirmation text?

Example call. Want to hear Bella answer as your own business? Call (954) 417-1740 or see the demo page.

Your options for answering the phone.

Who's answering nowWeekends & late callsPuts it on the calendarMonthly cost
VoicemailNot really, it just recordsNeverNothing, but so are the leads
Office staffNot once they've leftWhen they get a chanceWages plus everything else
A hired answering serviceYesNot usuallyMore than AI, see the numbers
ServiceHawk (Bella)Yes, all day and nightYes, on BookStarts at $99/mo

Two flat plans. No surprises.

Pool companies pick from two plans. Answer runs $99 a month: Bella covers your phone 24/7, emails a call summary every time, transfers live jobs to your cell, and comes with 400 minutes. Move up to Book for $149 a month and she starts booking straight onto your calendar and texting the caller once it is confirmed, with your minutes bumped to 1,000.

Go over and it is a flat $0.25 for each extra minute. A second number for a second route or crew runs $19 a month. Texting is bundled into Book, or bolt it onto Answer for $29 a month. No setup charge either way, and you can walk away any month you like.

For calendars, hand Bella the private link from Google Calendar, Outlook, iCloud, or Jobber and she connects straight in. On Housecall Pro, ServiceTitan, or Square, route her through Google Calendar instead and she books from there.

Pick your plan

How it goes live. Usually the same day.

Head to /plan.html. Pick Answer or Book and complete checkout.

An email lands. It has your new number and nine quick questions about your routes and services.

Forward the line over. With conditional forwarding turned on, she only picks up what your team cannot.

Same day, in most cases, she is live and taking calls.

Worth doing at the same time: get your pool company listed for free on South Broward Pros, a local directory that homeowners in South Broward actually search.

Questions pool service owners ask us.

How much does an AI receptionist cost for a pool service company?

ServiceHawk offers two flat plans. Answer is $99 a month for 24/7 call answering, a summary emailed after every call, live transfer to your phone, and 400 minutes. Book is $149 a month and adds appointment booking straight into your calendar plus a text follow-up to the caller, with 1,000 minutes included. Extra minutes are $0.25 each, and there is no setup fee.

Can Bella tell a green pool emergency from a routine cleaning question?

Yes. She is set up to ask the right follow-up questions, so a caller saying the water turned green overnight gets treated differently than someone asking to reschedule next week's cleaning, and urgent calls get flagged.

Does Bella book pool service appointments into my calendar automatically?

On the Book plan, yes, straight into Google Calendar, Outlook, iCloud, or Jobber. If you run Housecall Pro, ServiceTitan, or Square, she books through your Google Calendar connection.

What happens to calls when all my techs are out on jobs?

Bella answers anyway. She does not put callers on hold or send them to a queue. Every call gets answered the moment it comes in, whether it is your first call of the day or your fifteenth.

Can Bella text customers after the call?

On the Book plan, every booked appointment gets a text follow-up to the caller. On the Answer plan, text follow-up can be added for $29 a month.

How fast can Bella go live on my pool company's number?

Same day, in most cases. Pick a plan at plan.html, pay, and you get an email with your new number and nine quick questions. Forward your line to it and she is live.

Hear Bella answer as your business

Call the demo line and hear her handle a real pool service call, or go straight to /plan.html and get her live on your number today.

Call (954) 417-1740 See plans and pricing
No lock-in contract. No setup cost. Two plans: $99 or $149 a month.
Try her on your real line before you commit to a thing.