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AI receptionist · Roofers · South Florida

AI receptionist for roofers: answer the storm calls, not just the estimates

Bella is ServiceHawk's AI receptionist built for roofing companies. She answers every call the moment a storm rolls through, sorts a real leak from a routine estimate request, and books it on your schedule. Plans start at $99 a month, live the same day.

See plans from $99/mo Call the demo: (954) 417-1740

No card to hear the demo. No setup fee. Cancel anytime.

New callSunday, 9:31 PM
Caller: Priya K. · (561) 555-0116
Reason: Ceiling stain spreading fast, actively dripping near a light fixture
Roof type: Shingle, storm damage suspected
Handled: Flagged as emergency, transferred live to on-call crew lead
⚑ Live transfer sent · summary emailed to owner
24/7 answering Storm-ready Live same day

The calls that decide whether a roofing company grows or stalls

A ceiling leak dripping mid-downpour.Whoever answers first usually gets the job, because a homeowner watching water spread across drywall is not waiting for a callback in the morning. Bella picks up, gets the address and the severity, and moves it straight to the front of the line.
Missing shingles exposing bare decking after high winds.This caller wants to know if it's safe to leave until Monday. Bella captures what's visible from the ground, whether there's active leaking yet, and gets it either transferred live or scheduled for a same-week inspection.
An insurance adjuster calling to coordinate an inspection time.These calls need a specific window, not "we'll call you back." Bella takes down the claim details and adjuster's availability and gets it on your calendar directly on the Book plan.
A flat roof pooling water after a summer storm.The caller isn't sure if it's urgent or if it'll drain on its own. Bella asks how long the water has been sitting and whether there's any staining inside, then routes it based on your own criteria for what counts as urgent.
A soft spot near a skylight a homeowner just noticed.Not dripping yet, but worth a look before it becomes an emergency call. Bella books it into your regular estimate schedule instead of it disappearing into a voicemail nobody gets back to.

What Bella does on every call to your roofing company

Answers on a dedicated number, storm or no storm.Your office line keeps working as it always has. Conditional call forwarding sends Bella only the calls your team doesn't pick up first, so nothing about your current setup has to change.
Never puts a caller on hold.When a storm passes through and dozens of calls come in within an hour, every single one still gets answered on the first ring, because there's no shift to run out and no queue to sit in.
Transfers real emergencies to you live.Both plans include live transfer, so active leaks and safety concerns can reach a person right away, while estimate requests and routine calls get handled without pulling anyone off a job site.
Books estimates and repairs, on Book plan.Connect your calendar and Bella schedules the visit while the caller's still on the phone, whether it's an emergency tarp or a routine estimate weeks out.
Emails a summary of every call.Roof type, what's visible, and whether water is actively coming in, so your crew shows up already knowing the situation instead of starting from scratch.
Texts the caller back, on Book plan.Roofing jobs often involve more than one decision maker in a household. A text confirmation gives everyone something in writing to refer back to.

Two plans, priced for a roofing company

Answer

$99/mo

24/7 answering on a dedicated number, live transfer to your phone, an email summary after every call, and 400 minutes a month included.

Book

$149/mo

Everything in Answer, plus appointment booking straight into your calendar and a text follow-up sent to the caller, with 1,000 minutes a month included.

Here's what it costs, in full. Answer is $99 a month: your line gets answered 24/7, transferred live when you want it, and summarized by email after every call, with 400 minutes built in. Book is $149 a month and adds real calendar booking plus a follow-up text to the customer, with 1,000 minutes included. Minutes beyond your plan run $0.25 each. A second number, handy if you run a separate storm-response line during hurricane season, runs $19 a month. Text follow-up can be added to Answer alone for $29 a month. No setup fee. Cancel anytime, month to month.

Compare plans and sign up

How it goes live on your number

Pick Answer or Book at /plan.html. Pay, and setup begins immediately.

Fill out nine quick questions by email. Roof types you work on, service area, and how you want storm-related emergencies escalated.

Forward your number. Conditional forwarding means only your missed calls reach Bella, not the ones your team already answers.

She's answering the same day. Calls get sorted, summarized, and booked immediately if you're on the Book plan.

Built for South Florida roofing companies first

South Florida roofing companies live and die by storm response, and the phone rings hardest on exactly the days everyone's already out on a job. If you also run other trades, we've built pages for those too: plumbing, HVAC, and electrical.

It's also worth grabbing a free listing on South Broward Pros, the local directory ServiceHawk runs for South Florida home service companies.

Common questions roofing company owners ask

Can an AI receptionist handle a roof leak call during a storm?

Yes. Bella answers every call as it comes in, which matters most during a storm when your phone can ring nonstop for hours. She asks where the leak is showing up inside the house, how bad it is, and whether it's actively dripping, then routes it as the priority it is instead of letting it sit in a queue.

Does it know what to ask about a roof leak versus storm damage?

Yes. We build her around your own intake process, so a call about a slow ceiling stain gets different questions than a call about missing shingles after high winds. She's not reading one generic script for every roofing call.

Can Bella tell the difference between an emergency tarp job and a routine estimate?

Yes. Active water intrusion gets flagged and either transferred to you live or booked as an emergency slot, depending on your setup. A homeowner calling to schedule a free estimate weeks out gets booked into your normal calendar instead, so your team's attention goes where it's actually needed first.

How does a text follow-up help a roofing company specifically?

Roofing jobs often involve insurance adjusters, multiple household decision makers, and appointment windows rather than exact times. On the Book plan, the caller gets a text confirming what was scheduled, which cuts down on no-shows and the follow-up calls asking whether the appointment actually got booked.

How fast can this be live on my roofing company's number?

The same day. Pick a plan at /plan.html, answer nine setup questions by email about your services and service area, forward your line, and Bella starts answering. There is no setup fee either way.

Built by a local owner, not a call center. Hear Bella work before you commit: call (954) 417-1740, or see plans at /plan.html.